Actively defend their position in the market.
The Corona crisis is presenting companies with the greatest challenge of recent decades. Disruption is hitting entire industries every minute. Customer needs are changing radically in a very short time. In our publication “Beyond Corona: Disruption in fast motion”, we highlight three success factors of Customer Centricity that are crucial for companies in this time.
The following topics will be covered:
- Success factors of Customer Centricity in times of pandemics.
- Identifying crisis opportunities in good time and tackling them effectively
- Successfully establishing efficient and measurable measures
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