Customer centricity is the consistent focus of a company on its customers. Business models and existing concepts are specifically viewed from the customer’s perspective, scrutinized and optimized accordingly. As a competence center with many years of practical experience in the development and implementation of effective marketing and sales strategies, we shape the market with our integrative approach to customer-centric business management.
With great passion, we work hand in hand with our clients to develop customized solutions for effective customer centricity strategies. Our unique, integrated consulting approach puts the customer at the center of entrepreneurial action and thus makes customer knowledge centrally accessible and usable. Therefore, our consulting spectrum spans along the entire value chain – from strategy consulting, to empowering employees on a day-to-day basis, to implementing projects. Our results and successes are measurable, which is what sets us apart.
You should only offer services where you can claim to be the undisputed number 1.
Our core competencies in the area of Customer Centricity:
"When everything revolves around the customer, we make sure you don't get dizzy."
Florian P. Bruckmaier – Managing Partner, Envolved GmbH
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