Utilize your potential in every relevant channel.

Digital people expect consistent communication and seamless interaction across all channels.

The following questions are asked by our clients:

  • How do we inspire and excite our customers – today and in the future?
  • How do we design a holistic omni-channel strategy – from the customer and company perspective?
  • What potential does seamless customer interaction offer?
  • What technical, process-related and organizational requirements do we need for an omni-channel solution?
  • How do we synchronize the relevant channels and touchpoints?
  • Which channels are currently and in the future relevant for our target groups?
  • How do we optimally manage contact across all touchpoints?

"Together with Envolved, we operationalized our overarching customer-centric omni-channel strategy across all levels, setting the course for both organizational and technical implementation. In doing so, Envolved always kept the existing organization in mind and designed the focus on the customer in a contemporary way. This is how customer centricity works!"

Reinhard Ruch – Executive Director Customer Centricity und Breuninger Card, Breuninger GmbH & Co.

More Competences

  • Customer Experience

  • CRM & Loyalty

  • Lead & Account Management

  • Data-Integrated Business

  • Sales & Marketing Automation

  • Innovation & Change

  • Customer Service

  • Digital Business Design & Agility

  • Digital Product Management

  • Advisory Service


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