Achieve excellence in service design.

The best service is still no service.

The following questions are asked by our clients:

  • Which key performance indicators are important for achieving an optimal service experience in the face of constantly growing customer expectations?
  • What specific adjustments should we make to the customer service operating model in order to achieve operational excellence in the future?
  • How can we succeed in achieving sustainable competitive differentiation through concrete innovation impulses in our customer service?
  • What are the quick wins in our operational customer service?
  • How do I design a performance framework tailored to my company that enables a high level of excellence in the day-to-day business of customer service?
  • What channel strategy should we pursue in order to channel customer concerns in line with individual customer needs while optimizing costs?
  • How can we organize a coherent interaction between humans and machines (AI) in digital services that meets various service needs?
  • What changes to the customer experience are needed to create individualized customer experiences across all touchpoints?

"No service is best service": consistently and sustainably reducing the need for customer service is the most effective way to delight customers.

Thomas Dreesbach – Senior Project Manager, Envolved GmbH

More Competences

  • Customer Experience

  • CRM & Loyalty

  • Lead & Account Management

  • Data-Integrated Business

  • Sales & Marketing Automation

  • Omni-Channel Marketing

  • Innovation & Change

  • Digital Business Design & Agility

  • Digital Product Management

  • Advisory Service


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