Tangible sense of achievement for your customers

Convincing experiences at all customer touchpoints determine the success of a company.

The following questions are asked by our clients:

  • What needs and expectations do our customers have today?
  • What services do customers expect in the future?
  • What is missing to meet tomorrow’s customer expectations?
  • How do we inspire and excite our customers?
  • What does the concrete customer journey of our customers look like?
  • How do we identify the customer at the individual touchpoints?
  • How do we actively and individually manage positive customer experiences?
  • Which experiences in the customer journey are really relevant for our customers?
  • How do I increase satisfaction at individual touchpoints?
  • Are there Hero Journeys within certain phases along the Customer Journey?

"Digital companies are setting new customer experience standards that apply to all industries - whether they like it or not."

Florian P. Bruckmaier – Managing Partner, Envolved GmbH

More Competences

  • CRM & Loyalty

  • Lead & Account Management

  • Data-Integrated Business

  • Sales & Marketing Automation

  • Omni-Channel Marketing

  • Innovation & Change

  • Customer Service

  • Digital Business Design & Agility

  • Digital Product Management

  • Advisory Service


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