From prospective customer to regular customer

Only evolutionary CRM & customer loyalty concepts will meet the constantly changing customer needs.

The following questions are asked by our clients:

  • Which concepts for customer loyalty will continue to work in the future?
  • How satisfied and loyal are our customers?
  • How do we optimally shape the relationship with our customers?
  • How do we ensure a high customer value of our customers?
  • How do we ensure that our customers make a repeat purchase?
  • How do we activate inactive customers?
  • What do we gain from investing in CRM & loyalty activities?
  • What does the customer loyalty program of the future look like?
  • How can we bind customers emotionally to our company?
  • Which customer loyalty program is best for us? Stand Alone or Multi-Partner?
  • Which partners are attractive for our customers in the multi-partner program? How can we control them individually?

"Customer Centricity is THE challenge of many companies and industries - the team of Envolved not only supports in the implementation of successful engagement measures, but lives these every day in their own customer relationships. A high level of experience, professionalism and a whole lot of humanity lead to quick successes."

Stefanie Heckner – Head of Global CRM & Operations, Global Sports Group

More Competences

  • Customer Experience

  • Lead & Account Management

  • Data-Integrated Business

  • Sales & Marketing Automation

  • Omni-Channel Marketing

  • Innovation & Change

  • Customer Service

  • Digital Business Design & Agility

  • Digital Product Management

  • Advisory Service


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