People

For us, Customer Centricity is not one performance among many, but the one thing we live.

Learn more about Jan Boluminski Jan Boluminski Managing Partner
Learn more about Florian P. Bruckmaier Florian P. Bruckmaier Managing Partner
Learn more about Tobias Greher Tobias Greher Partner
Learn more about Susanne Karlein Susanne Karlein Partner
Learn more about Harald Deprosse Harald Deprosse Partner
Learn more about Piotr Krzeszowiak Piotr Krzeszowiak Managing Partner Poland
Learn more about Markus Lessing Markus Lessing Managing Partner Advisory

Cookie-Notice

We use cookies and similar technologies on our website that are necessary for the website to function. With your consent, we also use cookies to analyse the use of our website. This enables us to identify errors or ambiguities in the operation of our website and to correct them as quickly as possible. Furthermore, we use cookies for marketing in order to be able to measure the success of our marketing measures and to be able to personalise our content as precisely as possible to your needs. In the process, data may be transferred outside the European Economic Area (EEA) and processed there. In the settings you will find detailed information on the individual cookies and can refuse the use of cookies. You can find more information on this in our privacy policy.

Accept all Cookies Accept only necessary cookies Reject Cookies

Jan Boluminski
Managing Partner
About Jan Boluminski

As a CRM and loyalty expert, the industrial engineering graduate knows how to question existing practices and models and identify clear potential. His strategic thinking is characterized by his visionary imagination, as evidenced by the course of his career from the strategy consultancy Roland Berger to the founding and development of Payback (CIO & CTO) and the establishment of other specialist consultancies.
Today, Jan Boluminski is not only involved in international companies but also with Startupbootcamp, among others, to help startups successfully build their business ideas.
Core Competences
- Strategy Consulting in Top Management
- Company Building & Start-Up Management
- Pioneer in CRM & Loyalty
- Sales Management
- Business & employee management
- Systemic Coaching
Florian P. Bruckmaier
Managing Partner
About Florian P. Bruckmaier

For years, the experienced customer centricity expert has successfully combined a passion for strategy and conception with cross-industry implementation expertise. His focus topics range from customer-centric marketing strategies and customer experience management to the operationalization of CRM and loyalty concepts. After working in the tourism industry and at the CRM consultancy Client Vela, the graduate business economist and systemic coach most recently managed projects in the automotive, financial services, retail and energy sectors as a managing partner at Batten & Company (BBDO).
Core Competences
- CRM & Loyalty Strategies
- Customer Experience Management
- Innovation Management
- Marketing & Media Strategies
- Target group strategies
- Lead & Campaign Management
Tobias Greher
Partner
About Tobias Greher

The business informatics graduate and Envolved co-founder is an experienced expert in the design and implementation of complex projects, both nationally and internationally. Tobias Greher accompanies his clients from the strategic-tactical alignment to the final implementation within the organization. In doing so, he knows how to combine success-oriented team management with a solution-oriented approach. The project manager with strong implementation skills pays particular attention to building bridges between the different departments within the company.
Core Competences
- International project management
- Design of system landscapes
- Interface managemen
- Process & requirements management
- Sales & Lead Management
Susanne Karlein
Partner
About Susanne Karlein

The expert in the field of customer centricity, CRM, loyalty and multi-channel marketing can look back on great successes in her career to date – from relationship manager at Sixt, to key account management at Payback, to co-founding the CRM consultancy Client Vela, to founding Envolved. The business economist always convinces her clients with her ability to develop profitable strategies and to establish them successfully. Susanne Karlein’s expertise in the areas of strategy, marketing and sales is matched by her talent for bringing people together across sectors and divisions and leading them to success together.
Core Competences
- Customer Centricity & CRM
- Marketing- & Sales-Strategien
- Customer Experience Management
- Loyalty- & Multipartnerprogramme
- Multi-Channel-Marketing
- Interimsmanagement
Harald Deprosse
Partner
About Harald Deprosse

The internationally experienced industrial engineer started his professional career at Roland Berger Strategy Consultants. After six years, he moved to Deutsche Lufthansa AG, where he held various management positions in the areas of strategy, planning, operations and controlling. From 2011, he was responsible for Miles & More, Europe’s largest and most successful frequent flyer and multi-partner program, which he successfully managed and optimized as Managing Director for seven years after its spin-off. In particular, he introduced new features and services to increase customer benefits, expanded program partnerships and continuously developed the customer loyalty program and made it more successful. He is also an expert in building and developing customer data-based marketing approaches and business models, customer service and marketing.
Core Competences
- Top management strategy consulting
- Program development & customer data management
- Customer Experience Management
- Process & Operations Management
- Implementation & Change Management
- Business & employee management
- Executive Coaching
Piotr Krzeszowiak
Managing Partner Poland
About Piotr Krzeszowiak

The Managing Partner and co-founder of Envolved Poland is a CRM & Loyalty expert with an extensive international project background. Since the beginning of his career, he has advised companies in many industries, mainly in retail, services, media and tourism, on strategic issues and process implementations. As one of the leading CRM specialists in Poland, he not only managed the Polish subsidiary of the consultancy Client Vela, but also took on the role of Consulting Director and Board Member for Swiss Post Solutions Poland. During his time as Vice President of the Polish Direct Marketing Association, he highlighted customer-centric approaches and their benefits.
Core Competences
- Strategic marketing
- Establishment and development of loyalty programs
- Target group profiling
- Campaign management
- Start-up & business development with focus on cross-border management
- Project management
Markus Lessing
Managing Partner Advisory
About Markus Lessing

The experienced top manager and industry expert is a proven expert in customer loyalty, multichannel management, e-commerce and business intelligence. After holding numerous management positions in the Bertelsmann Group, the economics graduate was most recently CEO of the well-known multi-partner program DeutschlandCard GmbH (21 million participants). In this role, he demonstrated strength in the conception and implementation of effective marketing and sales strategies in a wide range of industries.
Core Competences
- Strategy consulting in top management
- Management of coalition and loyalty direct marketing programs
- Business Intelligence and Data Capitalization in various industries
- Customer & campaign management
- Multi- & Omni-channel communication
- Global Key Account & Partner Management
- E-commerce, Digital Channels and Home Shopping
- Design & execution of marketing & sales strategies