The keyplayers of Payback, Miles & More and BBDO Consulting walk into a bar…

Since 1999, our passion for customer-centric thinking and acting has been unbroken. Long before “customer centricity” became a buzzword in management consulting, the founders of Envolved stood out as pioneers in this field. Even before others recognized the effectiveness of this approach, we could already look back on considerable successes. While others were still studying the instruction manual, we were already preparing for the next generation.

The foundation of Envolved is based on practical successes that exemplified the Customer Centricity approach even back then. For us, customer centricity is therefore not just one performance point among many, but rather the basis of our success today. We are proud to have prepared what today can help numerous companies and guarantee a better customer experience for many people.

It is important to us that we will continue to shape the topic significantly in the future and at the same time provide our own customers with the full wealth of experience from 30 years. We are not resting on our current status, but are working every day to continue to grow and achieve new successes for our customers.

Our story is far from over, the last chapter is far from written. Because today, the creators of Payback, Miles & More and BBDO Consulting are still writing the story of Customer Centricity together … and going to a bar together.

Envolved Beraterin und Managementpartner in München

We work every day to create a world where the Wellbeing of Customers becomes the profit of Companies.

Management consulting is about numbers. It is about economic interests and maximizing profit. The goals are monetary in nature and decisions are made according to growth criteria. Surprise: It’s no different for us. However, what excites us so much about the Customer Centricity approach is that not only our customers benefit economically from our strategies and actions, but that behind every decision there are many people who are also positively affected by them.

Our work is not about short-term results but about sustainable success that balances the well-being of customers and the company. Our work is about putting people first and making their interests the linchpin of business decisions.

Zwei Berater spielen Billard in der Pause

Leading the way in customer-centric business consulting!

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We do not apply for awards, but we are pleased when our clients appreciate our performance.

We are proud to have been honoured with the coveted Brandeins Award as Best Management Consultants, the focus Business Award as “Top Consultant” and the BVMW (Bundesverband mittelständische Wirtschaft) Award. All our awards show that our clients value our quality and our performance.

This public praise is an incentive for us to continue to give our best and confirms our efforts to deliver innovative and high-quality solutions in the field of customer centricity and digitalisation!

We are part of the Excellence Circle –
Together, boundless consulting expertise

Envolved and six other outstanding, owner-managed consulting firms have jointly launched “The Excellence Circle eG”. The alliance offers effective consulting from a single source, based on many years of partnership-based cooperation and ensuring a high level of purchasing efficiency and security for clients. The focus is on sectors undergoing transformation such as banking, retail, mobility & travel, insurance, energy, IT and telecommunications. The range of topics includes data analytics, agility, customer centricity, CRM & loyalty, artificial intelligence, sustainability, change management, HR transformation, new work, data integrated business, personnel diagnostics, data warehousing, data-based marketing & sales, smart products & innovations and much more. With over 600 permanently employed, highly qualified consultants at 25 locations worldwide, the Excellence Circle endeavours to support your success.

Learn more about comprehensive solutions here: Excellence Circle

If we weren’t so professional, this would be our hobby.

Of our customers would recommend Envolved
> 60 Mio.
End customers were involved in our loyalty programs
> 100
Customer programs developed and optimized
Training & events experienced by each employee on average per year
Years of average relevant experience of the experts
Time were our teams last year at the Wiesn
Of our team are skiers
Of us consider ourselves to be above average billiard players
Fields of expertise in which we were awarded as top consultant in 2023
Sectors in which we were recognized as a top consultant in 2023

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