The keyplayers of Payback, Miles & More and BBDO Consulting walk into a bar…
Since 1999, our passion for customer-centric thinking and acting has been unbroken. Long before “customer centricity” became a buzzword in management consulting, the founders of Envolved stood out as pioneers in this field. Even before others recognized the effectiveness of this approach, we could already look back on considerable successes. While others were still studying the instruction manual, we were already preparing for the next generation.
The foundation of Envolved is based on practical successes that exemplified the Customer Centricity approach even back then. For us, customer centricity is therefore not just one performance point among many, but rather the basis of our success today. We are proud to have prepared what today can help numerous companies and guarantee a better customer experience for many people.
It is important to us that we will continue to shape the topic significantly in the future and at the same time provide our own customers with the full wealth of experience from 30 years. We are not resting on our current status, but are working every day to continue to grow and achieve new successes for our customers.
Our story is far from over, the last chapter is far from written. Because today, the creators of Payback, Miles & More and BBDO Consulting are still writing the story of Customer Centricity together … and going to a bar together.
We work every day to create a world where the Wellbeing of Customers becomes the profit of Companies.
Management consulting is about numbers. It is about economic interests and maximizing profit. The goals are monetary in nature and decisions are made according to growth criteria. Surprise: It’s no different for us. However, what excites us so much about the Customer Centricity approach is that not only our customers benefit economically from our strategies and actions, but that behind every decision there are many people who are also positively affected by them.
Our work is not about short-term results but about sustainable success that balances the well-being of customers and the company. Our work is about putting people first and making their interests the linchpin of business decisions.